With the explosive growth of interest in knowledge management, many different
knowledge management frameworks’ have been produced.
Only a few of these have reached prominence and a broad audience. Typically, the most
successful frameworks have been developed by non‐profit organizations, or industry
bodies.
These frameworks build on the reputation of the organizations that have created them, and
the depths of experience they offer.
There is considerable benefit to be derived from these frameworks, and this applies to both
the knowledge management (KM) community, and to businesses looking to make use of
KM.
Innovation Responsiveness
o Chat o Problem Solve
o Brainstorm o Strategize
o Conference o Strategize
o Network o Coordinate
Productivity Competency
o Reuse o Read
o Discover o Browse
o Optimize o Study
o Mine o Apprentice

Benefits of KM Framework:
‐ Accuracy and reliability of information
‐ Decision making at all levels
‐ Culture – how work is done
‐ Innovation – new and creative methods
‐ Productivity – more time to be creative
‐ Responsiveness – less time waiting for answers
‐ Institutional Knowledge Retention
‐ Quality of Service
‐ Capture business knowledge Support knowledge discovery
‐ Improve staff efficiency
‐ Improve customer experience
‐ Reduce training costs