Introduction to BPM

BPM is a management methodology that provides for governance of a business’s process
environment toward the goal of improving agility and operational performance. BPM is a
structured approach employing methods, policies, metrics, management practices and
software tools to manage and continuously optimize an organization’s activities and
processes.
BPM is about improving business processes
BPM is about business, not about IT.
The objective of BPM is to increase the organization’s revenue by optimizing their business
processes.
Business Value
‐ Greater business efficiency: Less paper and shorter work‐cycles.
‐ Improved productivity: Releasing bottlenecks and better collaboration between people
and systems.
‐ Closer management control: Identifying risks, avoiding risks and taking the right decision
at the right time.
‐ Better collaboration between human roles and systems.
‐ Automated compliance and risk management.
Greater business efficiency ‐ Any new enterprise faces considerable efforts and expenses
while it establishes itself in new offices: training employees, responding to customers,
setting up administrative and reporting systems, and much more. BPMS allows you to
develop and test workflow processes and, when they succeed, deploy them rapidly
throughout the organization.
Improved productivity ‐ Ensuring that the employees are better informed is a sure step
towards improving work throughput and performance. BPMS deals with business processes
that cover all activities – enabling you to move more smoothly through each cycle until the
final result is achieved. This boosts the organization’s employee productivity and revenue
growth.
Closer management control ‐ Company files are full of examples of wasted opportunities in
retaining customers and growing customers by providing a superior and attentive level of

service. Major resources in BPMS are focused on developing and optimizing operational
processes that will result in a positive customer experience. Happy customers are loyal
customers, and loyal customers are happy to spend more.
Automated compliance management ‐ Meeting the compliance standards of many
international institutions is a daunting prospect, drawing precious work time away from
revenue‐generating activities. BPMS is designed to collect and assemble the building blocks
of such processes, thereby helping employees to meet compliance requirements more
rapidly.

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